I’ve been awaiting the chance to address the public for a while now to tell a day in the life of Alanna Kelleher, Deputy Manager.
I started here at the Riverside Hotel 4 years ago; previous to this, I had worked in every city in Ireland but wanted to move closer to home, which is a beautiful town by the sea called Caherciveen (I had to give it a mention).
I joined the team at the Riverside at the start of a busy season, June 2004 & have never looked back
I did leave for a few months but had to return due to the great staff & working conditions (nothing to do with a pay increase).
On a serious note I do enjoy my work, especially meeting new interesting people, facing new challenges each day. There is never a dull moment.
What do I do every day?
I deal with many aspects of the hotel. I am the deputy manager, covering shifts from 7am -3pm or 3pm-11pm.
The 7am-3pm Shift is my favourite; I arrive at the hotel around 6.45am where I get the hand over from the Night porter. Also I give him some vital information on what happened last night with Grison or Horatio on CSI.
I then check who’s on duty with me that morning & make sure that all staff are accounted for.
Each morning is different; sometime we have tours up for breakfast early, other times we have private bookings that arrive down a little later than the planned tours, off course, the Irish like a good sleep in! The great thing about the morning shift is of course we get to enjoy that full Irish Breakfast, good for the hunger but not for the figure. No matter how late our guests go to bed they always arise for the black pudding. I think people can smell sausages & bacon in their sleep as they awake & are downstairs within minutes, waiting in anticipation.
We are blessed with a great restaurant team that are highly trained (just a mention I do a lot of training within the hotel not praising myself of course) so it makes a busy morning go smoothly.
The morning always fly’s by! So when the restaurant quietens down I‘m on the move to reception for check-out time. As a manager, we try to be where we are most needed at the time to ensure all is running smoothly.
No rest for the Wicked as they say.
At Check –Out, we make sure everyone enjoyed their stay, I’m here to handle complaints but we never have many of them, so that makes life easier.
It’s nice to hear good feedback on departure from our guests, as it makes it worth while. I think to be a manager you really need to genuinely care that people enjoy themselves as if you welcomed them into your on home. I have made many friends along the way that return to us every couple of weeks, and look forward to them arriving.
After check-out, its full steam ahead for lunch & preparing for the night ahead. I make sure that all is ready for the next duty manager that takes over. So when he /she comes in, they can concentrate on check-in’s throughout the evening. I keep in close contact with housekeeping all day to see if they need any help or if any maintenance issues need to be dealt with.
At 3.00pm it’s time to go home & unwind.
Looking forward to the evening ahead.
Thanks for taking the time to read my blog.
Hope to see you in the Riverside Killarney soon.