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Archive for August, 2008

A day in the life: Alanna Kelleher, Deputy Manager

Tuesday, August 26th, 2008

I’ve been awaiting the chance to address the public for a while now to tell a day in the life of Alanna Kelleher, Deputy Manager.

Hello Everyone,

I started here at the Riverside Hotel 4 years ago; previous to this, I had worked in every city in Ireland but wanted to move closer to home, which is a beautiful town by the sea called Caherciveen (I had to give it a mention).

I joined the team at the Riverside at the start of a busy season, June 2004 & have never looked back

I did leave for a few months but had to return due to the great staff & working conditions (nothing to do with a pay increase).

On a serious note I do enjoy my work, especially meeting new interesting people, facing new challenges each day. There is never a dull moment.

What do I do every day?

I deal with many aspects of the hotel. I am the deputy manager, covering shifts from 7am -3pm or 3pm-11pm.

The 7am-3pm Shift is my favourite; I arrive at the hotel around 6.45am where I get the hand over from the Night porter. Also I give him some vital information on what happened last night with Grison or Horatio on CSI.

I then check who’s on duty with me that morning & make sure that all staff are accounted for.

Each morning is different; sometime we have tours up for breakfast early, other times we have private bookings that arrive down a little later than the planned tours, off course, the Irish like a good sleep in! The great thing about the morning shift is of course we get to enjoy that full Irish Breakfast, good for the hunger but not for the figure. No matter how late our guests go to bed they always arise for the black pudding. I think people can smell sausages & bacon in their sleep as they awake & are downstairs within minutes, waiting in anticipation. 

We are blessed with a great restaurant team that are highly trained (just a mention I do a lot of training within the hotel not praising myself of course) so it makes a busy morning go smoothly.

The morning always fly’s by! So when the restaurant quietens down I‘m on the move to reception for check-out time. As a manager, we try to be where we are most needed at the time to ensure all is running smoothly.

No rest for the Wicked as they say.

At Check –Out, we make sure everyone enjoyed their stay, I’m here to handle complaints but we never have many of them, so that makes life easier.

It’s nice to hear good feedback on departure from our guests, as it makes it worth while. I think to be a manager you really need to genuinely care that people enjoy themselves as if you welcomed them into your on home. I have made many friends along the way that return to us every couple of weeks, and look forward to them arriving.

After check-out,  its full steam ahead for lunch & preparing for the night ahead. I make sure that all is ready for the next duty manager that takes over. So when he /she comes in, they can concentrate on check-in’s throughout the evening. I keep in close contact with housekeeping all day to see if they need any help or if any maintenance issues need to be dealt with.

At 3.00pm it’s time to go home & unwind.

Looking forward to the evening ahead.

Thanks for taking the time to read my blog.

Hope to see you in the Riverside Killarney soon.

Alanna Kelleher

Deputy Manager

Note form the General manager – August

Friday, August 8th, 2008

Welcome to our august edition of our Blog. For our avid regular readers my apologies on the delay of this months edition but I only just realised that we are well into August already!!

Killarney is so busy at the moment with lots of different events happening around the town-like the rest of Ireland we are hoping and praying that our summer weather will appear soon. But according to an article I read today there is a man living somewhere in the midlands that has promised us that the good weather is on the way because all the cows and sheep are now heading up the hills and mountains and that this is a sure sign that summer is on the way!!

Well not much has changed in the hotel since I last wrote as things have been so busy. But we decided to change around our menus from listening to comments from our guests. You may think that when you fill up a comment card in a hotel that they are just thrown away but we do actually take note of all comments and work towards making changes to try to keep you all happy. So we have introduced a new Bistro Style Ala Carte Menu that we now serve both in our Riverside Lounge and in the restaurant. This extensive menu has all of our old favourites plus some extra special specials available from 6-9pm daily.

Rosemary who runs our Rejuvenation Suite for us has some great Mid Summer Madness offers on at the moment so be sure to check her availability before you arrive to us.

There is a very exciting show coming to the INEC from the 12-24th August which is less than a five minute walk away from us. It is the ‘Le Grand Cirque’ which has been described by the New York Times & Las Vegas Press as an Enchanting Circus Performance that is ‘Breathtaking’ & ‘Beyond Belief’.  The Fiddler on the Roof is then on from the 26-30th August.

We still have a few remaining rooms left on these dates so get booking now so that you don’t miss out.

If you are travelling down to Kerry for the Rose of Tralee Festival from the 19-23 August don’t forget that we are only a ½ hour drive from Tralee so you can still enjoy the festival AND get a good nights sleep. A number of special buses run daily from Killarney.

All the Staff at the Killarney Riverside want to wish Paul, Sean & Cathal- our Olympic Hopefuls from Killarney- all the very best . Hope you will join us in cheering them on.

Hope to welcome you to the Riverside in the near future and don’t forget you can always email me on stay@riversidehotelkillarney.com

Killarney Riverside Hotel, Muckross Road, Killarney, Killarney, Co Kerry. Ireland
Tel: +353 (0)64 6639200 | Lo-Call: 1890 930 033 | Fax: +353 64 6637060
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Killarney Court Hotel Kenmare Bay Hotel & Resort Kenmare Bay Holiday Homes and Luxury Lodges

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